"Consistency, autonomy, accountability"​

- Michelle Drake: Human Resources Group Manager,
Southern Cross Care

Southern Cross Care

Prior to MyEms 

Can you describe the business culture and challenges that the managers, staff and business were experiencing?

Lack of confidence to manage staff performance formally therefore often performance drifted. Process was not tight and may have restricted achieving desired industrial outcome.

From a HR perspective, where was the majority of HR time spent?

As the Aged Care Sector continually changes so do the expectations of our staff. A focus on managing performance is part of the approach to changing the culture.


What type of training did you engage in, and do you think the investment in the MyEms training was worthwhile?

We engaged in full day IDM training, extra IDM courses & Webinars and the investment was worthwhile.


How has MyEms impacted/improved your managers your
manager's capabilities?

Managers are much more competent, confident and autonomous, there is a much greater understanding of the industrial processes and risks and the need to get it right for the interests of all. Increased accountability, ownership, autonomy, procedure fairness and consistency.

Describe how the organisation's culture has changed since implementing MyEms?

Alignment with values of the organisation. An ongoing journey as the sector changes and the requirements of our staff changes.

How does MyEms help your business achieve its goals?

We have used [MyEms] and its previous version for approximately 8 years. Staff performance and conduct is better aligned to our values and providing optimal services and care to our residents.

What's your advice to other organisations that may be considering MyEms?

"[MyEms] is a critical tool to assist managers get the best out of their staff."

- Michelle Drake: Human Resources Group Manager,
Southern Cross Care
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